creating the conditions for others to excel...

know, able, equipped and want

our talents and abilities

our North Star

our rocket fuel

people and tools we rely on

These 4 conditions form an interdependent system. Research shows that in 90% of cases, at least 3 of the 4 conditions must be addressed in an integrated way to achieve sustained improvement over time. A common blind spot is relying on training (able), town halls (know), or resources (equipped) as standalone solutions.

able...

  • personal attributes
  • skills and knowledge
  • experience
  • well-being

want...

  • personal motivation
  • value-adding work / career
  • value-adding leadership
  • feedback and recognition
  • fit with organisational culture

know...

  • our purpose, values and goals
  • where we are headed and why
  • how we create value
  • how we know we are winning

personal best
performance

a specific task, role, team
or an entire organisation
(including customers and suppliers)

equipped...

  • tools, equipment, procedures, processes, systems, information
  • people, budget and assets
  • authority and time

Performance Diamond